// Support/Training ///
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We offer real-time, online support of our software and use a comprehensive case management module in the product to receive questions, bugs, or even feature requests. All users have access to the case management features and each case is routed according to the type of issue and severity.
We devote a lot energy into taking what we learn from the site statistics and usage, how and when the product is used, and what questions are asked, and putting that knowledge and online case analytics back into the product, so it is simpler and easier to use.
We also have online training capability and publish training videos. We also have a comprehensive train-the-trainer course for resellers who want a level of expertise to configure and implement their own customers.
We devote a lot energy into taking what we learn from the site statistics and usage, how and when the product is used, and what questions are asked, and putting that knowledge and online case analytics back into the product, so it is simpler and easier to use.
We also have online training capability and publish training videos. We also have a comprehensive train-the-trainer course for resellers who want a level of expertise to configure and implement their own customers.